![]() Make More of an Effort to Inform (less favourable option) LinkedIn could even sweeten the deal by giving a discount on the users first couple of months as a Premium user.Ģ. A week before renewal the user could be reminded that their premium service is about to end and if they have enjoyed their experience they will be more than willing to pay to extend that service. Solution: Allow people to sign up for a premium account for free without having to give credit card details or having any terms and conditions attached to it. If LinkedIn are confident in the premium service they are offering then they should be confident in allowing people to try it for free. Make the 'Free Trial' free of terms and conditions I would question, would a refund be offered to someone who hadn't realised until a couple of days later?Īs a marketeer that believes in transparency with the customer, I believe LinkedIn should be taking one of two approaches, that I would recommend, to offering their LinkedIn Premium Service.ġ. Do keep in mind that I requested the refund on the same day of renewal so in effect I had not used any of my premium services for the following month. I received an email back within the hour confirming cancellation and a full refund. I do need to point out that upon seeing my account charged for the following month, I immediately contacted LinkedIn customer service to cancel my Premium account and refund the money taken from me. User on - " The advertising of a "free trial upgrade" is in no way consistent with the real scam being foisted onto members, like myself, who engaged in good faith with this offer." Michiel Gass on speaking in relation to the LinkedIn Premium Free Trial - "It's crazy to see such a respectable network as LinkedIn deploy these trickery black hat tactics." I am not the first person to feel misled by this process: This is when I realised that I was not happy with the level of effort made by LinkedIn to really remind me that I was due for renewal and I felt misled by the whole process. If you are a user of Gmail you will know that the social folder is like another junk folder where you will receive at least 30 - 50 emails on a daily basis depending on your level of social involvement. I was surprised and immediately went to my Gmail inbox only to find the reminder email buried in the 'social' folder. I didn't set a reminder on my phone as I thought the email would be a sufficient reminder.Īfter one month on LinkedIn premium, my account was auto renewed and my bank account was charged, what I believe to be a very expensive price of €27.05 for the next month. I signed up for the LinkedIn Premium account and I was informed that I would be reminded via email 7 days before the renewal date that I was due for renewal and that my bank account would be automatically charged. ![]() ![]() I never thought about how people would feel about this process, until recently. My initial thoughts on this was 'well it's your own fault, you signed up knowing you would be automatically renewed and you forgot to cancel it before the renewal date so I'll have to pay the monthly subscription of €27.05 (including VAT) and cancel it before the next month is due'. While the grey box above seems like little notice, they do also inform you of automatic renewal during the sign up process however this is not where my problem with this process originates.
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